bentuk Platform Privacy Notice

This page describes what we collect when you use bentuk and how we keep that data protected. We collect personal information during account signup (email, name, ID number), during deposits (payment method details), and during gameplay (game history, balance records). We use this information to verify your identity, process your payments, and maintain your account security.

Our bentuk platform stores your data on encrypted servers. We do not sell your personal information to third parties. We share data only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet partners) to complete your deposits and withdrawals, and with our support team to help you recover your account or answer questions. We retain your data for as long as your bentuk account is active, plus a retention period for regulatory compliance.

This notice explains our data practices, your rights, and how to contact us if you have privacy questions.

What Data We Collect on bentuk

We collect several categories of data when you use bentuk. During account creation, we collect your email address, full name, date of birth, and phone number. During KYC verification, we collect a copy of your valid ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or government letter). We use this information to confirm your identity and comply with anti-money-laundering regulations.

During deposits, we collect payment method information—your bank account number (for BCA, e-wallet, mobile banking, local payment transfers), your e-wallet account identifier (for online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and the amount and timestamp of each transaction. We do not store your full bank credentials or e-wallet passwords; we store only the information needed to process your deposit and match it to your bentuk account.

During gameplay, we collect your game history—which games you played, your stakes, your outcomes, and your balance after each round. We use this data to calculate your account balance, process your withdrawals, and detect unusual patterns that might indicate fraud or unauthorized access. We also collect your IP address and device information (Android version, iOS version, browser type) to help troubleshoot technical issues and prevent account takeover.

How We Use Your Data on bentuk

We use your data for several purposes. First, we use it to operate your bentuk account—storing your balance, processing your deposits and withdrawals, and maintaining your game history. Second, we use it to verify your identity and comply with anti-money-laundering and know-your-customer regulations. Third, we use it to detect fraud—if we notice unusual login patterns, rapid withdrawals, or other suspicious activity, we may freeze your account temporarily and contact you to confirm the activity is legitimate.

Fourth, we use your data to provide customer support. If you contact our multilingual support team with a question about your account, a withdrawal, or a game rule, we access your account data to help you. Fifth, we use your data to improve bentuk—we analyze gameplay patterns and user feedback to identify bugs, optimize performance, and add new games. We do not use your data for marketing beyond sending you push notifications about new games, draw schedules, or promotions (which you can disable in your Account settings).

How We Protect Your Data on bentuk

We at bentuk use industry-standard encryption to protect your data in transit and at rest. Your password is hashed (converted to a one-way code) on our servers, so even our staff cannot see your password. Your payment information is encrypted and stored separately from your account profile, so a breach of one system does not expose both. We use secure socket layer (SSL) encryption for all connections between your mobile device and our servers, so your data cannot be intercepted during transmission.

Our servers may sit outside your jurisdiction (for example, in Singapore or another regional hub), but we apply the same encryption and security standards regardless of location. We conduct regular security audits and penetration testing to identify vulnerabilities. We limit access to your data to bentuk staff who need it to operate your account or provide support. We do not share your data with third parties except payment processors (to complete your deposits and withdrawals) and our support team (to help you).

Third-Party Processors and Data Sharing

We share your data with payment processors to complete your deposits and withdrawals. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, we share your transaction amount and account identifier with that e-wallet provider. When you deposit via online payment, e-wallet, mobile banking, or local payment bank transfer, we share your transaction amount and virtual account number with that bank. These processors use your data only to process your payment and comply with their own regulatory obligations.

We may share your data with law enforcement or regulatory authorities if required by law—for example, if we receive a court order or a request from a financial crimes investigation unit. We do not voluntarily share your data with government agencies; we comply only with legal orders. We do not sell your data to advertisers, data brokers, or marketing companies. We do not use your data to build profiles for sale to third parties.

Your Rights and Data Retention on bentuk

You have the right to access your bentuk account data anytime by logging into your account. Your balance, game history, deposit and withdrawal records, and KYC documents are visible in your Account menu. You have the right to request a copy of all data we hold about you; contact our support team with this request, and we will provide it within 30 days. You have the right to request correction of inaccurate data—for example, if your name or address is misspelled in our system, we will correct it.

You have the right to request deletion of your bentuk account and associated data, subject to regulatory retention requirements. We retain your account data for as long as your account is active. After you close your account, we retain your data for seven years to comply with anti-money-laundering regulations and to resolve any disputes. After seven years, we delete your data unless we are required by law to retain it longer.

You have the right to opt out of marketing communications. You can disable push notifications in your Account settings anytime. You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data. Our contact information is below.

• 1
  Access your dataAnytime

  Log into your bentuk account to view your balance, game history, and KYC documents.

• 2
  Request a data copy30 days

  Contact our support team to request a complete copy of your bentuk data. We provide it within 30 days.

• 3
  Request correction or deletionSubject to retention rules

  Ask us to correct inaccurate data or delete your account. We comply subject to regulatory retention periods.

• 4
  Opt out of marketingImmediate

  Disable push notifications in your Account settings. You can re-enable them anytime.

Cookies and Tracking on bentuk

We use cookies on bentuk to keep you logged in, remember your preferences (such as low-data mode), and track your session for security purposes. Cookies are small text files stored on your device. We use session cookies (deleted when you close your browser) and persistent cookies (stored for up to one year). We do not use cookies to track you across other websites or to build a profile for advertising.

You can disable cookies in your browser settings, but this may prevent bentuk from functioning correctly—for example, you may be logged out unexpectedly or your preferences may not be saved. We do not use third-party tracking pixels or analytics services that track you across the internet. We use only our own analytics to understand how bentuk is used and to identify technical issues.

Contact Us About Privacy on bentuk

If you have questions about our privacy practices, want to request a copy of your data, or want to lodge a complaint, contact our multilingual support team. You can reach us via email or through the support chat in your bentuk account. We respond to privacy requests within 30 days. Our support team is available in English and local languages and can help you in Jakarta, Surabaya, Bandung, Medan, or any other location where bentuk operates.

This privacy notice may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on bentuk. Your continued use of bentuk after such changes constitutes your acceptance of the updated notice.

Summary: Your Privacy on bentuk

We at bentuk collect personal information to operate your account, verify your identity, process your payments, and provide support. We encrypt your data, do not sell it to third parties, and retain it only as long as necessary. You have the right to access, correct, and delete your data, subject to regulatory requirements. You can disable marketing communications anytime.

Our bentuk platform is available only where local law permits. If you have privacy questions or want to exercise your rights, contact our multilingual support team. We are committed to protecting your data and operating bentuk transparently.