bentuk Platform Account Terms

When you create an account on bentuk, you agree to our terms covering account opening, deposits, withdrawals, bonus eligibility, and dispute resolution. Our terms apply to all users accessing bentuk via Android APK, iOS browser, or web—regardless of device type or location. We require identity verification (KYC) before your first deposit, and all account activity is subject to our fraud detection and compliance review.

We at bentuk operate under jurisdiction-restricted access: our services are available only where local law permits. By opening an account, you confirm that you are in a supported jurisdiction and that your access complies with your local laws. You remain solely responsible for verifying jurisdiction compliance; bentuk is not liable if your location later becomes unsupported or if local regulation changes.

This page sets out our core account terms, deposit and withdrawal policies, bonus conditions, and how we handle disputes. These terms are binding when you create your bentuk account; continued use of our platform after reading this page constitutes acceptance.

Account Opening and Identity Verification on bentuk

To open a bentuk account, you must provide your email address and create a password. We send a verification code to your email; you enter this code to confirm your email is valid. Next, you submit identity documents—a valid national ID or passport and proof of residence (utility bill, bank statement, or government letter). Our verification team reviews these documents within one business day. Once approved, your account status changes to "verified," and you can deposit funds.

We undertake identity verification to comply with anti-money-laundering regulations and to protect our platform from fraud. Your documents are encrypted and stored securely; we don't share them with third parties. If we cannot verify your identity (for example, if your documents are unclear or your name doesn't match your account email), we notify you and give you the opportunity to resubmit. If verification fails after resubmission, we close your account and return any funds you've deposited.

Your bentuk account is personal and non-transferable. You cannot open multiple accounts, and you cannot share your login credentials with anyone else. If we detect multiple accounts from the same person or shared credentials being used from different locations, we suspend all affected accounts pending investigation.

Deposits and Payment Methods on bentuk

We at bentuk accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking Virtual Account, local payment Virtual Account, online payment Virtual Account, e-wallet Virtual Account). Minimum deposit amounts vary by payment method; these are displayed when you select your deposit method. There is no maximum account preferences enforced by bentuk, though your bank or e-wallet provider may have their own limits.

When you deposit via e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), your transfer is processed in real time and credited to your bentuk balance immediately. When you deposit via bank transfer, we provide you with a unique Virtual Account number. Your transfer to this Virtual Account is matched automatically to your bentuk account using the Virtual Account number; no manual processing is needed. Bank transfers typically arrive and are credited within minutes, though your sending bank may take longer to process the outgoing transfer.

Your bentuk balance is held in a segregated account and is not commingled with our operational funds. All deposits are final; we do not refund deposits, except where required by law or if you dispute the transaction with your bank or e-wallet provider within their standard dispute window.

Withdrawals and Verification Windows

When you request a withdrawal from bentuk, we process it through a verification window to detect fraud and ensure compliance with regulations. This window typically takes one to three business days. During this period, we examine your account history, gaming activity, and the withdrawal destination. We're checking that the withdrawal matches your account profile and that no unauthorized access has occurred. This is a standard banking practice and is not a delay of legitimate withdrawals.

Once verified, your withdrawal is sent to your chosen payment method (typically the same method you used to deposit, though you may request an alternative if bentuk supports it). Your bank or e-wallet provider completes the final transfer outside our system. You can track your withdrawal status in your Account menu; we show you the timestamp we received your request, when we reviewed it, and when we sent it to your payment partner.

We do not charge withdrawal fees. However, your bank or e-wallet provider may charge fees for receiving transfers; these are their fees, not bentuk's. Withdrawals requested during public holidays (Idul Fitri, Idul Adha, Imlek) or weekends may take longer because banks operate reduced hours; we send your withdrawal as soon as the banking system processes it.

• 1
  Deposit funds to bentukVia online payment, e-wallet, mobile banking, local payment, online payment, or bank transfer

  Choose your payment method and enter the deposit amount. E-wallet transfers are instant; bank transfers are credited within minutes.

• 2
  Play games and accumulate winningsLive-dealer, slots, sports, or number games

  Your balance updates instantly after each game outcome. Winnings are yours to keep or reinvest.

• 3
  Request a withdrawal from bentukVia your Account menu

  Enter your withdrawal amount and select your payment method. We begin verification within one business day.

• 4
  Funds arrive in your account1–3 business days after verification

  Once verified, your withdrawal is sent to your bank or e-wallet. Final arrival depends on your financial institution.

Bonuses, Promotions, and Dispute Resolution on bentuk

We at bentuk occasionally offer bonuses or promotions to account holders. These may include welcome bonuses for new accounts, reload bonuses, or tournament prizes. All promotional terms are published in the promotion details before you opt in; we don't hide wagering requirements or expiration dates. By accepting a bonus, you agree to its terms, including any playthrough conditions.

If you have a dispute with bentuk—for example, if a game outcome seems incorrect, a withdrawal was delayed, or you believe your account was compromised—contact our multilingual support team. You can reach us via the Help section in your bentuk account (available in English and local languages). We investigate disputes within five business days and respond with our findings. If we cannot resolve the dispute, either party may escalate to dispute resolution through local regulatory channels.

Account Closure and Data Retention

You may close your bentuk account at any time via your Account menu. Once closed, the account cannot be reopened, and all data is retained for regulatory and anti-fraud purposes. If your account is closed, any remaining balance may be withdrawn (subject to our standard verification window) or forfeited if you do not request withdrawal within a specified period.

We at bentuk may close an account if we detect violations of our terms—for example, multiple accounts from the same person, fraud, bonus abuse, or violations of local law. If we close your account due to breach, we notify you via email with the reason. You have the right to appeal the closure by contacting our support team within 30 days; we review your appeal and respond with our final decision.

Your bentuk account data is encrypted and stored securely. We retain your KYC documents, transaction history, and account activity for five years after account closure to comply with anti-money-laundering regulations. We do not sell or share your data with third parties, except where required by law or regulatory authorities. For more details on data handling, see our Privacy Policy.

Changes to Our Terms

We may update these terms from time to time. When we make material changes, we notify all account holders via email and in-app notification. Your continued use of bentuk after notification constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account.

bentuk's Commitment to Fair Play and Compliance

We at bentuk operate our platform with commitment to fair play, account security, and regulatory compliance. All games on bentuk (live-dealer tables, slots, sports markets, number games) use certified systems to ensure fair outcomes. Our random-number generators are independently audited; our live-dealer streams are broadcast in real time with no ability to manipulate results after the deal is made. Sports odds and number game payouts are published and transparent.

Your bentuk account is protected by encryption and password security. We never contact you asking for your password, account PIN, or payment credentials via email or phone—if you receive such a message, it is a fraud attempt, and you should report it to our support team immediately. We undertake to investigate account security incidents within one business day and notify affected account holders.

bentuk's services are available only where local law permits. By opening and using an account, you confirm jurisdiction compliance and accept full responsibility for verifying your own location's legal status. These terms are binding and enforceable; by using bentuk, you agree to resolve any disputes through the channels outlined in this document. For additional help or clarification on any term, contact our multilingual support team via your bentuk account.